Refund & Cancellation Policy
[OWNER DEFAULT TO CONFIRM: the tiers below are a suggested starting point. Adjust the percentages and windows before launch.]
"Learning Dots", "we", "us" or "our" refers to [Registered company name], No 19/20, 4th Cross, Sugama Layout, Bangalore, GSTIN [GSTIN]. Email: [privacy@yourdomain.com] · Phone: +91-9944226010 · WhatsApp.
1. Open (public) batches: cancellation by you
- More than 14 days before the batch start date: full refund, minus payment-gateway charges.
- 7 to 14 days before start: 75% refund, or a free transfer to a later batch.
- Less than 7 days before start: 50% refund, or a free transfer to a later batch.
- After the batch has started: no refund. You may transfer once to a later batch within 3 months if you have attended no more than 25% of sessions.
2. Cancellation or rescheduling by us
If we cancel a batch or move it by more than 14 days and the new date does not suit you, you get a full refund of the fees paid for that batch. You may instead choose a transfer to another batch.
3. Corporate and customised programmes
Cancellation terms are as set out in the proposal or agreement. Unless agreed otherwise: more than 15 business days before the first session, no charge apart from customisation work already done; 5 to 15 business days, 50% of the programme fee; less than 5 business days, 100% of the programme fee. Rescheduling within 60 days is offered free once.
4. Self-paced content, labs and webinars
Free webinars carry no fee. Paid self-paced content and lab credits are refundable within 7 days of purchase only if less than 10% of the content has been accessed and no lab credits used.
5. How to request a refund
Email [privacy@yourdomain.com] with your name, batch and payment reference. We confirm eligibility within 5 business days. Approved refunds are made to the original payment method through Razorpay or by bank transfer within 7 to 10 business days of approval. GST is handled as per applicable law, including credit notes where required.
6. Disputes
If you disagree with a refund decision, please use our Grievance Redressal process.